No matter how sophisticated a manufacturing and quality system may be, problems or failures occur. Crisis management programs are an essential element for organizations today.
Ideally, crisis management teams ideally at plant operations should include a senior company executive, possibly the president, and representatives from each group involved in the manufacture, distribution, sales, marketing and public relations aspects of the business. Information on how each individual may be contacted at any hour should be available. This access is important as crises do not observe regular hours. People must be available to make decisions and take prompt action. Continue Reading